Custom Embroidery & Ordering FAQ

We review your order, apparel, logo and placement details. If artwork setup is needed, we prepare your logo for embroidery, send the proof for approval, and then move the approved order into production.

No. PROMOXWEAR offers custom embroidery with no minimum order, so you can order one item or apparel for a larger team.

Digitizing converts your artwork into an embroidery stitch file that tells the machine how to sew your logo accurately.

We embroider polos, hats, jackets, quarter zips, workwear, dress shirts, sweatshirts, bags, uniforms and many other apparel styles.

Yes. Your logo, size and placement are reviewed before production begins so you can approve the embroidery setup.

Logo size depends on the garment, placement and artwork. Left-chest logos are typically kept compact and professional, while hats and specialty placements have their own size limits.

Yes. Upload your existing logo and we can prepare it for embroidery production.

The Small Order Processing Fee covers the initial setup and handling required for first-time smaller orders. Once your approved logo is saved in our system, future qualifying reorders using that logo are easier to process.

Pricing can improve on larger orders depending on the apparel, decoration and quantity. Contact us for larger business, school or team orders.

Applicable sales tax is calculated based on the order and shipping destination. Tax-exempt organizations can contact us with their documentation.

Contact us as soon as possible. Once artwork, customization or production has started, changes or cancellation may be limited.

You can send common logo formats such as PNG, JPG, PDF, EPS or vector artwork. If your file is not embroidery-ready, we can prepare it for production.

Yes. Once your embroidery logo is approved, we keep the production file on record to make future reorders easier.

We select embroidery thread colors that closely match your approved branding. Exact appearance can vary slightly between thread and digital screen colors.

Yes. We review the embroidery setup and provide approval information before your custom apparel goes into production.

Standard production is typically 5–7 business days after artwork approval. Timing can vary based on product availability, order size and production schedule.

Priority and rush production options may be available depending on your order and our current production schedule.

We ship custom apparel nationwide. Shipping options and charges are shown during ordering based on the destination and order details.

Yes. Blank samples can be useful when you need to confirm sizing, fabric or fit before placing a larger customized order.

Sample availability depends on the products and quantities requested. Contact us if you need multiple samples for a fitting or team review.

Blank, unused sample returns are subject to the applicable return policy. Customized or embroidered items generally cannot be returned unless there is a production issue.

Available payment methods are shown securely during checkout. For larger business or organization orders, contact us if you need help with the ordering process.

Because customized apparel is made specifically for your order, embroidered or decorated items are generally not returnable unless there is an approved production issue. Review our return policy for full details.

Contact us promptly with the order information and photos if applicable. We will review the issue and work with you based on the circumstances of the order.

Use your customer account when available or contact PROMOXWEAR and we can help identify a previous order.

Our primary service is decorating apparel supplied through PROMOXWEAR. Contact us before sending outside garments so we can confirm whether the request can be accommodated.

Some blank sample or special ordering situations may be available. Contact us if you need apparel without decoration.

Personalization options depend on the product and order. Contact us with the apparel, quantity and personalization details you need.

Yes. Additional embroidery locations may be available depending on the garment and artwork, and can involve additional decoration charges.

Yes. PROMOXWEAR can create a company store with approved branded apparel so employees or members have one simple place to order.

Yes. Company store setups can be organized around multiple teams, departments or locations depending on your organization’s needs.

Yes. By submitting artwork, you are responsible for having the appropriate rights or permission to use the logo, trademark or design for customization.