Order Confirmation: Immediately after placing your order, you'll receive an email confirmation with your order number.

Logo Proof: Within 1–2 business days, we'll email you a photo of your embroidered logo stitched on fabric for your approval. If we have any questions, we'll personally reach out to make sure everything looks just the way you want it.

Approve Your Proof: Once you're happy with your proof, simply reply with your approval. If you'd like any changes, we'll be happy to make them before production begins.

Production: As soon as your proof is approved, we'll begin embroidering your order with care and attention to detail.

Shipping & Tracking: Once your order ships, we'll email you your tracking number so you can follow your package every step of the way until it arrives.

Yes! Unless you're placing an exact reorder, you'll always receive a proof of your logo before we begin production.

Unlike many companies that send only a digital mockup, we actually embroider your logo on a piece of fabric and email you a photo of the finished stitch-out for your approval. This lets you see exactly how your logo will look when embroidered before we decorate your apparel.

If you'd like any changes, we'll be happy to make them before production begins. And in the unlikely event that we can't create a proof you're happy with, we'll cancel your order and issue a full refund.

Because creating an embroidered proof takes time and requires setting up your logo specifically for embroidery, we prepare proofs only after an order has been placed.

This process is one of the ways we ensure you receive custom apparel you'll be proud to wear.

No! We do not require a minimum order. Whether you need one item or hundreds, we're happy to help.

For first-time orders under $300, a one-time $50 Small Order Processing Fee applies. This fee goes toward digitizing and setting up your logo for embroidery, so it can be saved in our system for future orders.

Once your logo has been digitized and saved, you'll never pay the $50 fee again. Future orders can be any size—even just one item—with no minimum order requirement.

If your first order is $300 or more, the processing fee is automatically waived.

Yes! We offer quantity discounts based on the total value of your order, not the number of items. You can mix and match different styles, colors, and sizes to qualify for a discount, as long as the same logo is embroidered on all items. Your discount is automatically applied at checkout.

Our current discount levels are 10% off orders of $2,000 or more, 15% off orders of $4,000 or more, 20% off orders of $8,000 or more, and 25% off orders of $10,000 or more.

If your order includes multiple logos, each logo is treated as a separate order, and discounts are calculated based on the total value of the items using that specific logo.

Sales tax is collected only where required by law. If sales tax applies to your order, it will be automatically calculated and displayed at checkout based on your shipping address.

If your organization is tax-exempt, you can place your order as usual. Simply email us your tax-exempt certificate after placing your order, and we'll remove the sales tax before processing your order.

Please note that we cannot remove sales tax until we have received and verified your tax-exempt certificate.

Yes! If you need to make a change or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request before production begins.

Once production has started or your items have been embroidered with your logo, changes and cancellations are no longer possible. If your order has already shipped, it cannot be changed or canceled.

In some cases, making changes to an order may affect the production schedule. If that's the case, we'll let you know before proceeding so there are no surprises.

We recommend uploading a high-resolution JPG, PDF, EPS, or AI file for the best embroidery results. However, if you don't have one of these formats, don't worry—just send us the best version of your logo, and we'll let you know if we need anything else.

You only need to upload your logo once per order. If you're ordering multiple products, colors, or styles with the same logo, there's no need to upload it again.

Yes! Once we've digitized your logo and completed your first order, we'll securely save it in our system for future use.

This means you won't need to upload your logo again when placing a reorder, and you'll never pay the one-time logo setup fee again. Reordering is quick and easy—simply choose your apparel, and we'll use your saved logo.

Yes! We have a large selection of embroidery thread colors and can match your logo colors very closely. While it's not always possible to achieve an exact match to every Pantone (PMS) color, we can usually get extremely close.

If you know your Pantone (PMS) color numbers, please include them in the order notes at checkout or send them to us with your logo. We'll use them as a guide to ensure your embroidered logo looks as accurate as possible.

We size every logo to look its best on the garment while maintaining the proper proportions and readability. Most left-chest logos are embroidered at approximately 3.5" wide by 2" high, about the size of a business card, although the exact size depends on the shape and design of your logo.

Our maximum embroidery area for most left-chest designs fits within a 4-inch circle. For hats and caps, the maximum logo height is typically 2 inches.

Before production begins, you'll receive an actual embroidered proof for approval, so you'll be able to see the size and appearance of your logo before we embroider your order.

Our standard production time is 7–10 business days after your logo proof has been approved. Shipping time will depend on the shipping method you select at checkout.

If you need your order sooner, we also offer Rush Production and expedited shipping options for an additional charge. If you have a specific deadline, please let us know—we'll do everything we can to meet it.

Yes! You can choose your preferred production speed directly in the shopping cart.

Standard Production is free and typically ships within 7–10 business days after your logo proof is approved.

Priority Production is $85 and provides an earlier estimated ship-out date.

Rush Production is $115 and is our fastest available production option.

Your estimated ship-out dates will be displayed in the shopping cart before checkout. These dates refer to when your order is expected to leave our facility, not when it will be delivered. Shipping time depends on the delivery method selected at checkout.

If you need your order by a specific date, please include that date in the order instructions so we can confirm whether your deadline can be met.

Yes! We offer several shipping options at checkout based on your delivery address.

Available shipping methods include UPS Ground, UPS 3 Day Select®, UPS 2nd Day Air®, and UPS Next Day Air®. Shipping costs and estimated delivery dates are calculated automatically during checkout based on your location and the shipping method you choose.

Please note that shipping time is separate from production time. Your order must first be completed in production before it ships. If you need your order by a specific date, let us know when placing your order, and we'll help you choose the best production and shipping options to meet your deadline.

Yes! If you'd like to see or try a product before placing your full order, we're happy to help. Please contact us to discuss sample options.

Undecorated samples may be returned within 30 days for a full refund if your company or group decides not to move forward with that style.

Samples returned after 30 days are eligible for store credit only. Unfortunately, no credit can be issued for samples returned more than 60 days after purchase.

Please note that sample orders over $500 are subject to a 15% restocking fee.

Some brands limit the number of blank samples they allow. If a manufacturer has sample restrictions, we'll contact you to discuss the available options before processing your order.

Yes! Undecorated samples may be returned for credit by shipping them back to us in accordance with our Sample Return Policy.

We accept all major credit and debit cards, as well as PayPal, for secure online checkout. Payment is processed at the time your order is placed, allowing us to begin preparing your logo proof and production as quickly as possible.

Because all embroidered apparel is custom-made with your logo, we can only accept returns for defective garments or embroidery defects.

We are unable to accept returns or exchanges for sizing, color selection, or other customer preference issues. To help ensure you're happy with your order, we recommend reviewing our sizing charts and requesting a sample if you're unsure about fit.

If there's ever an issue with your order, please contact us. We'll do everything we reasonably can to make it right.

Your satisfaction is important to us. If you're unhappy with your order for any reason, please contact us as soon as possible. We'll review the issue and work with you to find a fair solution.

If the problem is due to a garment defect, embroidery defect, or an error on our part, we'll make it right.

Because every order is custom embroidered specifically for you, we cannot accept returns or exchanges for sizing, color selection, or changes of mind. That's why we provide an actual embroidered proof for your approval before production begins, helping ensure you're happy with the final result.

We take pride in our work and are committed to providing quality products and outstanding customer service.

Log in to your PROMOXWEAR account using the same email address you used when placing your order. Once signed in, go to your account page to view your previous orders and order details.

If you checked out without creating an account or cannot find an order, please contact us with your name and order email, and we’ll be happy to help locate it.

Yes! If you'd like us to embroider items you already own, we'd be happy to help. Please contact us before sending your items so we can review your project, confirm that your items are suitable for embroidery, and provide shipping instructions.

Please note that customer-supplied items are embroidered at the customer's risk, and not all fabrics or garments are suitable for embroidery. We'll let you know if we have any concerns before moving forward.

In most cases, no. The premium retail brands we offer require their products to be decorated with a logo and cannot be sold as blank apparel.

If you're looking for blank apparel, please contact us. We'll be happy to let you know if there are any exceptions or alternative options available.

Yes! We can personalize your apparel with individual names, titles, or departments in addition to your embroidered logo.

Personalization is available on most garments and accessories for an additional charge. If you'd like to add names to your order, simply include the list of names when placing your order or contact us, and we'll be happy to assist you.

Yes! In addition to the standard left chest embroidery, we can embroider your logo in multiple locations, including the right chest, sleeve, back, collar, bags, hats, and more.

Additional embroidery locations are available for an extra charge. If you have a specific placement in mind, let us know, and we'll be happy to recommend the best option for your project.

Yes. By submitting a logo, artwork, or design to PROMOXWEAR, you confirm that you have the legal right or permission to use it for embroidery.

We respect trademarks, copyrights, and other intellectual property rights and cannot reproduce logos or designs without proper authorization. If we have reason to believe you do not have permission to use a logo, we may request proof of authorization before proceeding with your order.

By placing an order, you agree that you are responsible for obtaining any necessary permissions to use the artwork you provide.