Promoxwear Returns & Refund Policy

At PROMOXWEAR, we take pride in delivering high-quality custom embroidered apparel. Because many of our products are customized with your logo, our return policy differs from traditional retail stores.

Returns

Our policy lasts 30 days from the date your order is delivered. If 30 days have passed since receipt of your order, we unfortunately cannot offer a refund or exchange.

To be eligible for a return (non-custom items only), your item must be:

Unused
Unworn
In the same condition that you received it
In original packaging

Custom & Personalized Items

All custom embroidered, printed, or personalized items are final sale.

Because each item is made specifically for your order and customized with your logo, we do not accept returns or exchanges on:

Custom embroidered apparel
Custom logo garments
Personalized items
Bulk custom orders

If there is an issue due to our error (such as incorrect embroidery or damaged merchandise), please contact us within 7 days of delivery and we will review and resolve the issue promptly.

Refunds (If Applicable)

Once your return is received and inspected (for eligible non-custom items), we will notify you by email regarding approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within several business days.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your credit card company (processing times may vary)
Contact your bank

If you have done all of the above and still have not received your refund, please contact us at:

📧 customerservice@promoxwear.com

Exchanges

We only replace items if they are defective or damaged due to manufacturing or embroidery error.

We do not accept exchanges for:

Incorrect size selection
Color preference changes
Design changes after approval

If there is an issue with your order, please contact us and we will work with you to find a solution.

Shipping Returns

To initiate a return for an eligible non-custom item, please email us first for return instructions.

Customers are responsible for return shipping costs unless the return is due to our error.

Shipping costs are non-refundable. If a refund is approved, return shipping fees may be deducted from your refund.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. PROMOXWEAR cannot guarantee receipt of returned items without tracking.

PROMOXWEAR was founded in 2008 with a simple goal: to deliver reliable, high-quality custom embroidered apparel businesses can trust. What began as a small embroidery operation has grown into a full-scale production facility equipped with advanced embroidery technology and a skilled in-house team.

Today, we produce and ship custom embroidered apparel nationwide, serving businesses, organizations, and brands across the United States. From corporate uniforms to promotional apparel, every order is handled with precision, consistency, and care.

Our growth has been driven by craftsmanship, attention to detail, and long-term partnerships with our customers. At PROMOXWEAR, we focus on doing things right—delivering dependable quality, fast turnaround times, and embroidery that represents your brand at its best.

Logo Embroidery is All We Do

Our expertise is custom logo embroidery. We don't sell magnets, pens, or coffee mugs. That would be a distraction for us. No logo embroidered item leaves our shop until it passes our stringent inspection process. Few embroidery companies match our high standards and customer service.

It's more than just a logo, it's your story. Tell it.

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Why Businesses Choose PROMOXWEAR

✓ In-house commercial embroidery production

✓ Nationwide shipping with fast turnaround

✓ Consistent stitch quality and color accuracy

✓ Trusted by businesses, organizations, and brands

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