PROMOXWEAR Returns & Refund Policy
At PROMOXWEAR, we take pride in delivering high-quality custom embroidered apparel. Because many of our products are customized with your logo, our return policy differs from traditional retail stores.
Returns
Our policy lasts 30 days from the date your order is delivered. If 30 days have passed since receipt of your order, we unfortunately cannot offer a refund or exchange.
To be eligible for a return of non-custom items, the item must be unused, unworn, in the same condition you received it, and in its original packaging.
Custom & Personalized Items
All custom embroidered, printed, or personalized items are final sale.
Because each item is made specifically for your order and customized with your logo, we do not accept returns or exchanges on custom embroidered apparel, custom logo garments, personalized items, or bulk custom orders.
If there is an issue due to our error, such as incorrect embroidery or damaged merchandise, please contact us within 7 days of delivery, and we will review and resolve the issue promptly.
Refunds
Once your eligible return is received and inspected, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be processed and automatically applied to your original method of payment within several business days.
Late or Missing Refunds
If you have not received your refund, first check your bank account again. Next, contact your credit card company, as processing times may vary. Then contact your bank.
If you have completed these steps and still have not received your refund, please contact us at customerservice@promoxwear.com.
Exchanges
We only replace items if they are defective or damaged due to a manufacturing or embroidery error.
We cannot accept exchanges for incorrect size selections, color preference changes, or design changes after artwork has been approved.
If there is an issue with your order, please contact us and we will work with you to find the best solution.
Return Shipping
Before returning an eligible non-custom item, please email us for return instructions.
Customers are responsible for return shipping costs unless the return is due to our error.
Shipping charges are non-refundable. If a refund is approved, return shipping costs may be deducted from your refund.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. PROMOXWEAR cannot guarantee receipt of returned items that are shipped without tracking.