ORDER & SHIPPING SUPPORT

Track Your PromoXwear Order

Find your shipment tracking information, check carrier updates, and get help with a PromoXwear custom apparel order.
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Shipment Confirmation

When your order ships, you will receive shipment confirmation with tracking information when available.

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Carrier Tracking

Use your tracking number directly with the shipping carrier for the latest transit updates.

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Production Comes First

Tracking becomes available after embroidery is complete and your order has been packed and shipped.

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Need Help?

If you cannot locate your tracking information, contact PromoXwear and we can help review your order.

Before You Track

✓ Check the shipment confirmation email sent after your order leaves production.
✓ Tracking may take several hours to show movement after the carrier receives the package.
✓ Large orders may arrive in more than one package and may have multiple tracking numbers.
✓ Production time and carrier transit time are separate.
View Turnaround Time

Track Your Shipment

Choose the carrier listed in your shipping confirmation and enter the tracking number.

Tracking opens on the selected carrier's website in a new tab.

How Order Tracking Works

Tracking is created after your decorated order is completed, packed and handed off for shipment.
1
Order Is Produced Your apparel is decorated after any required artwork or sew-out approval.
2
Order Is Packed Completed items are checked, packed and prepared for shipment.
3
Tracking Is Issued A carrier tracking number is created when the shipment is processed.
4
Follow Delivery Use the carrier tracking page for the latest transit and delivery updates.

Order Tracking FAQ

Common questions about shipment updates and tracking information.
When will I receive a tracking number?

Tracking is normally sent after your order has completed production and the shipment has been processed.

Why does my tracking number show no movement yet?

Carriers may need several hours after label creation or pickup before the first tracking scan appears.

Can my order have more than one tracking number?

Yes. Larger orders or shipments split into multiple packages can have more than one tracking number.

My package says delivered, but I cannot find it. What should I do?

Check around the delivery location and with anyone who may have accepted the package. If it still cannot be located, contact the carrier and PromoXwear so the shipment can be reviewed.

Can’t Find Your Tracking Information?

Contact us with your order number or the email address used for your order and we can help review the shipment status.

Contact PromoXwear View Order Process