Privacy Policy

1. Overview

This Privacy Policy explains how PROMOXWEAR collects, uses, shares and protects personal information when you visit PROMOXWEAR.com, create an account, place an order, contact us, submit artwork or otherwise interact with our website and services.

2. Information We Collect

Depending on how you use our website, we may collect information such as:

• Name, billing address and shipping address
• Email address and phone number
• Order details, product selections and customization instructions
• Logo files, artwork and other information you submit for production
• Account information and customer service communications
• Payment-related information processed through our payment providers
• IP address, browser, device and website usage information
• Cookie, analytics and advertising-related information where applicable

3. How We Use Your Information

We may use personal information to:

• Process, produce, ship and support your orders
• Prepare embroidery proofs and custom artwork
• Communicate about orders, approvals, delivery and customer service
• Create and manage customer accounts and company stores
• Prevent fraud, abuse and security incidents
• Improve our website, products and customer experience
• Provide marketing or promotional communications where permitted
• Comply with legal, tax, accounting and regulatory requirements

4. Shopify and E-Commerce Services

Our online store is powered by Shopify. Shopify and its related services may process information necessary to operate the storefront, checkout, payments, fraud prevention, analytics and other commerce features.

Your information may also be processed by Shopify and other service providers according to their own privacy practices and our agreements with them.

5. Payments

Payment transactions are handled through Shopify and/or approved third-party payment providers. PROMOXWEAR does not need to directly store your full payment card number in order to process a normal online transaction.

Payment providers may collect and process payment information according to their own privacy and security requirements.

6. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to keep the store functioning, remember preferences, understand website activity, measure performance, prevent fraud and support marketing or advertising where permitted.

Depending on your location and our store settings, you may have options to manage certain cookie or data-sharing preferences through our website privacy controls.

7. How We Share Information

We may share personal information with service providers when reasonably necessary to operate our business, including:

• Shopify and e-commerce technology providers
• Payment processors
• Shipping carriers and delivery providers
• Product suppliers and production partners when required to fulfill an order
• Email, analytics, marketing and customer-support providers
• Professional advisers or government authorities when legally required

We do not disclose personal information merely for unrelated purposes. Any use of personal information is subject to applicable law and our business needs.

8. Advertising and Data Sharing Choices

Some website and advertising technologies may involve the sharing of online activity information with advertising or analytics providers. Depending on applicable law and your location, you may have the right to opt out of certain uses or sharing of personal information for targeted advertising.

Where required, available privacy choices may be provided through our cookie banner, privacy settings or data-sharing opt-out page.

9. Email and Marketing Communications

If you subscribe to marketing emails or otherwise consent to promotional communications, we may send you information about products, services or promotions. You may unsubscribe using the link included in marketing emails.

Even if you unsubscribe from marketing, we may still send transactional messages related to orders, account activity or customer service.

10. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, such as requesting access, correction or deletion, or opting out of certain forms of data sharing or targeted advertising.

These rights are subject to applicable law, verification requirements and permitted exceptions. To make a request, contact PROMOXWEAR or use available privacy controls on the website where applicable.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including completing orders, supporting reorders, maintaining business records, resolving disputes, preventing fraud and meeting legal or accounting obligations.

Approved logo and embroidery production files may be retained to simplify future customer reorders.

12. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

13. Children's Privacy

Our website and services are intended for general commercial use and are not directed to children for the purpose of collecting personal information. If you believe personal information from a child has been submitted improperly, contact us so we can review the situation.

14. Third-Party Websites and Applications

Our website may contain links to third-party websites or use third-party applications and integrations. PROMOXWEAR is not responsible for the privacy practices of services we do not control. Review the privacy policies of those providers when appropriate.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology or privacy practices change. The most current version will be posted on this page with the applicable update date.

16. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact PROMOXWEAR using the contact information provided on our website.